Privacy Policy

Last updated: September 2026

Who we are

Advantage Plastering and Damp Proofing is a damp proofing and plastering company based in Manchester, UK. We operate from Stalybridge, Tameside, and serve customers across Greater Manchester and surrounding areas.

When this policy refers to “we”, “us”, or “our”, it means Advantage Plastering and Damp Proofing.

We are the data controller for the personal information collected through this website. If you have any questions about how we handle your data, you can reach us at:

  • Phone: 07740 362 219
  • Website: advantagedampproofing.co.uk

What information we collect

Information you give us directly

When you use the contact form on this website or call us, we may collect:

  • Your name
  • Your phone number
  • Your email address
  • Your property address or postcode
  • Details about your damp problem or enquiry

We only collect what we need to respond to your enquiry and, where relevant, to carry out a survey or quote.

Information collected automatically

When you visit this website, some information is collected automatically through cookies and standard server logs. This may include:

  • Your IP address
  • The pages you visit and how long you spend on them
  • The browser and device you’re using
  • How you arrived at the site (for example, from a search engine)

This information is used to understand how the site is being used and to keep it running properly.

How we use your information

We use the information you provide to:

  • Respond to your enquiry
  • Arrange a free survey and quote
  • Carry out work you’ve asked us to do
  • Follow up on an ongoing job or guarantee claim

We do not use your details for unsolicited marketing. If you’ve contacted us about a job, we may follow up once to check whether you still need help — but we won’t add you to any mailing list without your consent.

Legal basis for processing

Under UK GDPR, we need a lawful basis to process your personal data. We rely on the following:

Legitimate interests — when you contact us with an enquiry, it’s in both your interest and ours to respond. We also have a legitimate interest in understanding how our website is performing.

Contract — where you’ve instructed us to carry out work, we process your data as necessary to fulfil that agreement.

Legal obligation — in some cases we may need to retain records to comply with legal or regulatory requirements.

Third parties

We do not sell your data. We do not share it with third parties for marketing purposes.

Your data may be shared with or processed by:

Google — this website embeds Google Maps and displays Google Reviews. Google may collect data in connection with these features according to their own privacy policy. See policies.google.com/privacy.

Our website host and platform — this site runs on WordPress. Our hosting provider processes data (including server logs and contact form submissions) on our behalf. They are bound by data processing agreements and do not use your data for their own purposes.

If we ever needed to pass your details to a subcontractor to help carry out work (for example, a specialist materials supplier), we would only do so with your knowledge and only to the extent necessary for the job.

Cookies

Cookies are small text files stored on your device when you visit a website. This site uses cookies for the following purposes:

Essential cookies — these are needed for the website to function. They include session cookies set by WordPress. You cannot opt out of these and still use the site.

Analytics cookies — if the site uses analytics software (such as Google Analytics), these cookies collect anonymous information about how visitors use the site. No personally identifiable information is collected through analytics cookies.

Third-party cookies — Google Maps and Google Reviews may set their own cookies when those features load on the page. These are governed by Google’s cookie policy.

Most browsers allow you to control cookies through their settings. You can also use the ICO’s Your Online Choices tool to manage third-party cookies.

How long we keep your data

We keep enquiry records for as long as is reasonably necessary to deal with your enquiry and any follow-up. If you become a customer, we retain job records (including contact details, survey notes, and guarantee documentation) for a minimum of 10 years in line with our guarantee obligations.

If you contact us and no work proceeds, we will not retain your details beyond what is needed to close the enquiry.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate information
  • Request deletion of your data, where we have no overriding legal reason to keep it
  • Restrict how we process your data in certain circumstances
  • Object to processing based on our legitimate interests
  • Complain to the Information Commissioner’s Office (ICO) if you believe we’ve handled your data unlawfully

To exercise any of these rights, contact us by phone or through the contact form on this website. We’ll respond within one month.

Complaints

If you’re unhappy with how we’ve handled your personal data, you can raise a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO) ico.org.uk Helpline: 0303 123 1113

We’d always prefer to resolve any concern directly — if something’s not right, please contact us first and we’ll do our best to sort it.

Changes to this policy

We may update this policy from time to time, for example if we change how the website works or if the law requires it. The date at the top of this page shows when it was last updated.

This privacy policy applies to the website at advantagedampproofing.co.uk and to personal data collected by Advantage Plastering and Damp Proofing in connection with enquiries and jobs. It does not apply to third-party websites linked from this site.